The last several months have seen a tidal wave of resignations, in the U.S. and around the world. What can employers do to combat what’s being called the Great Resignation? The author shares several key insights from an in-depth analysis of more than 9 million employee records at 4,000 global companies, and offers a three-step plan to help employers take a more data-driven approach to retention: First, employers should quantify both the problem and its impact on key business metrics. Next, they should identify the root causes that are driving workers to resign. Finally, organizations should implement targeted retention campaigns designed to address the specific issues that they struggle with the most.
According to the U.S. Bureau of Labor Statistics, 4 million Americans quit their jobs in July 2021. Resignations peaked in April and have remained abnormally high for the last several months, with a record-breaking 10.9 million open jobs at the end of July. How can employers retain people in the face of this tidal wave of resignations?
Addressing the root causes of these staggering statistics starts with better understanding them. To explore exactly who has been driving this recent shift, my team and I conducted an in-depth analysis of more than 9 million employee records from more than 4,000 companies. This global dataset included employees from a wide variety of industries, functions, and levels of experience, and it revealed two key trends:
1. Resignation rates are highest among mid-career employees.
Employees between 30 and 45 years old have had the greatest increase in resignation rates, with an average increase of more than 20% between 2020 and 2021. While turnover is typically highest among younger employees, our study found that over the last year, resignations actually decreased for workers in the 20 to 25 age range (likely due to a combination of their greater financial uncertainty and reduced demand for entry-level workers). Interestingly, resignation rates also fell for those in the 60 to 70 age group, while employees in the 25 to 30 and 45+ age groups experienced slightly higher resignation rates than in 2020 (but not as significant an increase as that of the 30-45 group).
There are a few factors that can help to explain why the increase in resignations has been largely driven by these mid-level employees. First, it’s possible that the shift to remote work has led employers to feel that hiring people with little experience would be riskier than usual, since new employees won’t have the benefit of in-person training and guidance. This would create greater demand for mid-career employees, thus giving them greater leverage in securing new positions.
It’s also possible that many of these mid-level employees may have delayed transitioning out of their roles due to the uncertainty caused by the pandemic, meaning that the boost we’ve seen over the last several months could be the result of more than a year’s worth of pent-up resignations.
And of course, many of these workers may have simply reached a breaking point after months and months of high workloads, hiring freezes, and other pressures, causing them to rethink their work and life goals.
2. Resignations are highest in the tech and health care industries.
We also identified dramatic differences in turnover rates between companies in different industries. While resignations actually decreased slightly in industries such as manufacturing and finance, 3.6% more health care employees quit their jobs than in the previous year, and in tech, resignations increased by 4.5%. In general, we found that resignation rates were higher among employees who worked in fields that had experienced extreme increases in demand due to the pandemic, likely leading to increased workloads and burnout.
Employers Must Take a Data-Driven Approach to Improving Retention
These trends highlight the importance of taking a data-driven approach to determining not just how many people are quitting, but who exactly has the highest turnover risk, why people are leaving, and what can be done to prevent it. The details will look different in every organization, but there are three steps that can help any employer more effectively leverage data to improve employee retention:
1. Quantify the problem.
Before you can determine the underlying causes of turnover at your organization, it’s critical to quantify both the scope of the problem and its impact. First, calculate your retention rate using the following formula:
Number of Separations per Year ÷ Average Total Number of Employees = Turnover Rate
You can use similar formulas to identify how much of your turnover is coming from voluntary resignations, versus from layoffs or